About ISHS

Once you arrive at the clinic, please let reception know that you have arrived.

If you have a booked appointment your Doctor or Nurse will be notified of your arrival and you will be called from the waiting room.

If you are attending Drop-in/Open Access on arrival you will be asked to complete a registration and self-triage form. Depending on your need you will be seen the same day by a doctor or nurse. If clinic capacity is full, you will be offered an appointment within 2 weeks and offered the opportunity to complete a self-taken swab/urine sample for chlamydia and gonorrhoea with or without bloods for HIV and Syphilis. This will help us to address your sexual health needs at your appointment.  

Due to the fluctuating demands, you may have to wait to be seen but we will see you as quickly as possible. We will keep you updated on the duration of your possible wait.

Integrated Sexual Health Services (ISHS) Coventry is a completely free and confidential service.

We do not share your information with the hospital, your GP, any other health professional, family or friends. The only way anyone will know if you have attended any of our services is if you tell them. 

There may be times when we might need to pass on your confidential information is if there are concerns for your safety or the safety of others. Where possible we would discuss this with you first if it is safe to do so. 

When you register with us you will be given a unique clinic identity number, any tests that are completed are sent using this number and your date of birth only. We only use your name to call you from the waiting room. 

Absolute confidentiality is fundamental to our service.

Any information you give us via this site will be treated in the strictest confidence.

This video takes you on tour around the Integrated Sexual Health Services in Coventry.

It shows how easy it is to get free and confidential contraception (such as the pill or the implant), as well as free STI screening and treatment.

Watch: ISHS - Integrated Sexual Health Services Video

Types of Clinics we Offer

We offer both Drop-in/Open Access Clinics and booked appointments.

• For booked appointments your time in clinic may vary between to 2-3 hours from the start time of your appointment, depending on the type of appointment.
• For drop-in/Open Access Clinic your time in clinic can vary from 2-4 hours, depending on the fluctuating demands on this clinic.
• The HCA Clinic offers both booked and Drop-in/Open Access appointments for patients with no symptoms or concerns
• The HCA Clinic provides no examination - a self-taken swab/urine sample is completed for Chlamydia and Gonorrhoea, and blood tests are completed for HIV and Syphilis.

Please Note: depending on the fluctuating demands on this service your wait time can vary between 30 minutes to 4 hours. We will try to see you as quickly as possible and will keep you updated on the duration of your wait where possible. If you do not wish to have a blood test, you can complete a 'Drop Off' Screen, where you complete a self-taken swab/urine sample for Chlamydia and Gonorrhoea only.  For the 'Drop Off' service you will be asked to complete and drop off your sample with reception. You will not see a clinician.

 

When clinics are offered

Monday to Friday

• Sexual Health - Drop-in/Open Access Clinics (AM only) and Booked appointments (PM Only).
• Contraception - Booked appointments (AM, PM and Evening).

Saturday

• Sexual Health - Booked treatments and Booked and Drop in HCA Clinic
• Contraception - Drop in

Drop-in/Open Access Clinics

Opening Times of Drop-in/Open Access Clinic

Weekday	Registration Opens	First patient to be seen at	Type of Clinic	Clinic Notes
Monday to Friday	7:45am	9:00am	Sexual Health and STI screening	Drop-in clinics run on a first come, first seen basis and have a limited number of slots depending on service capacity of that session. On arrival you will be asked to complete a registration and self-triage form. Depending on your need you will be seen the same day by a doctor or nurse. If clinic capacity is full, you will be offered an appointment within 2 weeks and offered the opportunity to complete a self-taken swab/urine sample for chlamydia and gonorrhoea with or without bloods for HIV and Syphilis. This will help us to address your sexual health needs at your appointment. At times of high demand, you may experience a wait of up to 4 hours, and the Drop-in/Open Access clinic may close early due to high demand and when available slots have been filled. Under 16s can attend clinics without parental consent but we advise speaking with a parent before attending. The trust is not responsible for paying car parking fees if we are unable to see you the same day.
Saturday	8:45am	9:15am	Contraception	Drop-in clinics run on a first come, first seen basis and have a limited number of slots depending on service capacity of that session. At times of high demand, you may experience a wait of up to 4 hours, and the Drop-in/Open Access clinic may close early due to high demand and when available slots have been filled. Under 16s can attend clinics without parental consent but we advise speaking with a parent before attending. The trust is not responsible for paying car parking fees if we are unable to see you the same day

 

Booked Appointments

Opening Times of Booked Appointment Clinics

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
1:30 - 4:00pm	12:30 - 3:30pm	1:00 - 3:30pm	1:30 - 4:00pm	12:30 - 3:00pm	9:00 - 2:30pm
	4:00 - 6:30pm		5:00 - 6:30pm

Symptoms/Concerns

If you have symptoms or concerns and wish to make a booked appointment, please call 0300 020 0027 and select option 2 between 12:30-13:00 (Monday to Friday) 

You will be placed on the Triage list for a call back the same day, where your needs will be assessed, and the appropriate appointment will be made for you as either a telephone or face to face consultation.

Unfortunately, we cannot guarantee the time you will be called back.

If you miss your call back, we may not be able to call you back again.

Due to demand Telephone Triage may close early once the Triage list is full.

No Symptoms/Concerns

If you have no symptoms and wish for a routine check-up you can order a kit online here as long as you are aged 16 or over, under 16’s will need to make an appointment to be seen face to face.

Contraception

To make an appointment for Contraception please call the service (0300 020 0027 option 2) any time after 10:00 am Monday to Friday and the appropriate appointment will be made for you as either face to face or over the phone. Please note that contraception appointments are made no more than 2 weeks in advance and due to demand the appointment availability can fluctuate. We also offer Drop in contraception appointments on a Saturday between 9am and 14:15, this is on a first come first seen basis and clinic may close early due to demand.  

If you require Emergency Contraception, please call 0300 020 0027 and select Option 2 and ask to speak to the Triage Nurse for advice, or you can search for your nearest Emergency Contraception Provider here.